Please help me

RonyPayoneer
RonyPayoneer Member Posts: 1 ✭
in Payoneer in Bangladesh
I was created my online Payoneer account and received prepaid in 2016. After that, I didn't do anything with the card or account, just simply log in and log out. My prepaid card is about to expire on 05/19. I wanna order a new card but can't see the option. What can I do?
Anyone, please help me because I have a problem with customer support of Payoneer also.
:'( o:)

Comments

  • RonyPayoneer
    RonyPayoneer Member Posts: 1 ✭
    I was created my online Payoneer account and received prepaid in 2016. After that, I didn't do anything with the card or account, just simply log in and log out. My prepaid card is about to expire on 05/19. I wanna order a new card but can't see the option. What can I do?
    Anyone, please help me because I have a problem with customer support of Payoneer also.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Hi @RonyPayoneer,

    Sorry you have been experiencing this, and that you have had some kind of problem with customer support.

    Unfortunately, the way to order a new card if you cannot see an option to renew (should be "renew" in card management), would be to have our customer support order one on your behalf. I would suggest to reach out to them for direct and immediate support.

    Thanks!

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