Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Payment Cancelled
gsmkh
Member Posts: 1 ✭
hi
I have a big problem these days in my business . Yesterday i surprised that all my transfers money from stripe are canceled .when i called custom support he ask me some documents .I send all documents but still the same problem . Today i called them but no solution . what can I do ?
I have a big problem these days in my business . Yesterday i surprised that all my transfers money from stripe are canceled .when i called custom support he ask me some documents .I send all documents but still the same problem . Today i called them but no solution . what can I do ?
0
Comments
-
Hi, @gsmkh,
If this all happened yesterday it means that we just have to wait for our payments team to review the information that you submitted. If the payments were cancelled, they were returned already so there's not a way to return those funds unless you re-initiate those payments. The payments team can take 2-3 business days to review documents for payment. Once they give you the green light, you can have those payments resent.
0
Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups