Payment waiting for approval ? Help me !

dken02dken02 Posts: 24Member
edited March 2013 in Ask The Community

Dear payoneer,

 

 

Payoneer is a great service.I am very happy and do not have any problems before.

But unfortunately, today is the end of the month, but I have not received payment . Payment is pending approval, while the previous payment no delay.

 

 

I need money to pay the bill later this month. Please help!!!

 

 

Payment ID: 6379073 , 6379072 .

 

 

 

Thanks for reading and I would expect the problem may soon be solved.

Comments

  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭

    Hi,

     

    Please note that your payments are pending a manual review. You will receive a reply as to their status within the next 1-2 business days.

    Nissim
    Director of Community at Payoneer
  • dken02dken02 Posts: 24Member
    more than 3 days, but still no response.
  • dken02dken02 Posts: 24Member
    Nissim wrote on March 31 2013, 11:23 PM: »

    Hi,

     

    Please note that your payments are pending a manual review. You will receive a reply as to their status within the next 1-2 business days.

     

    Updated information : I need help, and avoid unfortunate misunderstandings.

     

    Two are still awaiting payment accepted. I understand that this delay is due to my error. I need two payments to be completed today.

     

    But I want to make sure my that payoneer employees understand the problem correctly.

    On 25/3 I request change service USPS account number, But employers have sent me 2 payments to my current USPS account.

    So I need to get two payments first, and then can change the new USPS service account number. 

     

    I am very pleased with the support services directly from payoneer.But I do not want misunderstandings can delay payment. 

     

    Sorry for my english too bad. Hope you understand what I said. thank you very much

     

     

    I have contacted support live chat, below is segment of my talk with Joel:

     

     

    Duong: It has been pending for more than three days, but did not change the status.

    Duong: I need more information 2 pending payments approval

    Duong: payment id: 6379073 and 6379072.

    Joel: I am looking into this for you. One moment please.

    Duong: yes

    Duong: thank you

    Joel: I'm going to send you an email regarding this issue. We have sent you this email previously on 03/25/2013. Please reply back, and it will be under review by the relevant department. We thank you for your patience.

    Duong: ??

    Duong: Payments from 29/3/2013

    Joel: Yes sir, but you requested to change your US Payment Service details.

    Joel: But, did not provide a reason.

    Duong: I received an email from payoneer about the changes the new account number.

    Duong: yes ,i requested to change your US Payment Service details.

    Joel: I know

    Joel: That is the reason I'm re sending you that email, because you have not provided the reason for that

    Joel: Please check your inbox and reply

    Duong: But according to schedule, 29/3 I will receive payments from Intuit

    Duong: I can not change the account number USPS service at this time

    Joel: They were indeed transferred on 03/29, however you requested for new USPS details.

    Joel: Why did you ask for new USPS details then?

    Duong: I need to wait two payments from Intuit is complete, users can change the account number

    Joel: Are you saying, you would like to receive the payments from Untuit, and only then ask for new USPS details?

    Duong: The employer had sent the payment on the current account, so I can not change my account until two payments from Intuit received

    Duong: Yes

    Joel: Okay I understand, then they should be loaded by today.

    Joel: Once the payments go through and you would like to change your USPS details, please make sure you reply to the email I sent you with the reason.

    Joel: Is there anything else I can help you with?

    Duong: Yes I understand

    Duong: two payments from Intuit will be completed today.?

    Joel: They should be loaded by today according to your system

    Duong: Thank you

    Joel: You're welcome

  • dken02dken02 Posts: 24Member
    I need help, please take a look at what I said.
    I need the complete payment today
  • dken02dken02 Posts: 24Member

    Still waiting and begging for help . I need money to pay the bills this month.

  • dken02dken02 Posts: 24Member
    edited April 2013

    I'm really confused as to get many different answers. This is the first problem that I encountered when use payoneer service. I hope that it is resolved well. thanks all

     

    Team Payoneer can see to the ticket is LTK481071838993X . David and Nissim can help me.

     

    Here is my talk with great support staff :

     

     

    "

     

    Grigory: Hello and welcome to Payoneer Customer Support, how may I help you?

    Duong: I need help on two payments received.

    Grigory: I appreciate your patience while I review your information.

    Duong: yes

    Grigory: thanks

    Duong: payment id : 6379073 , 6379072

    Grigory: I am looking into this for you. One moment please.

    Duong: I'm really confused getting two different answers on this issue.I contact the support staff named Joel.

     

    Grigory: From which company you received those payments?

    Duong: Joel told me the payment will be completed on 01.04.2013, but really hard to understand.

    Duong: intuil.com payroll

    Duong: Payments are sent from intuit.com Payroll.

    Grigory: We informed you that you can receive payments through US Payment Service from Whute List companies only

     

    Grigory: Or did you mean intuit.com?

    Grigory: One moment

    Duong: I get sent payment by employers Hickory Lane Partners, LLC through Intuit payroll services.

    Grigory: One moment

    Grigory: Can you send us a proof that this payment was sent from intuit.com, because in our system it shows something else

     

    Duong: I'm sure intuit.com list support.and seems to only show payment information employers "Hickory Lane Partners, LLC", while it is sent through the Intuit payroll services (intuit.com)

    Duong: yes

    Grigory: Can you send us a screenshot from intuit.com/

    Duong: yes, i can

     

    Grigory: ok

     

    Grigory: Can you send it now or you will do it later?

     

    Duong: Employers to send me the bill be printed from Intuit.

     

    Duong: Please let me know to send your way?

     

    Grigory: Ok. I will send you an email with request now. When you will be able to reply to it?

     

    Duong: I want to send it to you right now.

     

    Grigory: One moment please

     

    Duong: yes, thank you

     

    Grigory: Ok

     

    Grigory: I've sent you an email please reply to it

     

    Grigory: And I will transfer it to the relevant department

     

    Grigory: And you will receive further updates by email

     

    Duong: I have sent for you, please check.

     

    Grigory: Checking...

     

    Duong: Please let me know when this issue is resolved.

     

    Grigory: Ok. We will send you an email when it is resolved.

     

    Grigory: Is there anything else I can help you with?

     

    Duong: thank you for help

     

    Duong: Bye:)

  • DavidDavid Posts: 3,556Member ✭✭

    Hi,

     

    Terry from our payments department sent you an email today with further details regarding your payment. Please let us know if you have any further questions.

    Sign up for Payoneer and the US Payment Service

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