Want to close new account but only made $30

infinityinfinity Posts: 5Member
Hello

I started a new account and only had one single client since 7 months, payoneer says i need to have at least $30 to withdraw or be eligible for a credit card, the money has been sitting in the account since and i cant see how i can get anything now., i already lost $11 in fees.


can anyone advise

Comments

  • KazPayoneerKazPayoneer Posts: 1,253Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    The description you provided above is not exactly the clearest. It is true that you need to receive $30 or more in payments via the Global Payment Service or payout companies to get the card. The card would be the only way that you would be charged fees - there are no maintenance fees for a Payoneer account without a card. So I am not sure what the issue is that you're having or what you'd like us to help with.

    Please send a personal message to me with your account info and a clearer description of your issue so that I can advise accordingly.

  • infinityinfinity Posts: 5Member
    edited April 29
    > @KazPayoneer said:
    > Hi there,
    >
    > The description you provided above is not exactly the clearest. It is true that you need to receive $30 or more in payments via the Global Payment Service or payout companies to get the card. The card would be the only way that you would be charged fees -

    > Please send a personal message to me with your account info and a clearer description of your issue so that I can advise accordingly.

    I thought i was very clear, i want to remove any money i have in this account but i keep getting told i need to obtain a card first, ca i withdraw the money with out a card or under $30? to close the account?
  • KazPayoneerKazPayoneer Posts: 1,253Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi, you don't need a card to remove money from the account - you can simply withdraw to your local bank account.

    Should you not have enough to reach the minimum, you can contact customer support to have them lower the limit for you.

  • infinityinfinity Posts: 5Member
    edited April 29
    > @KazPayoneer said:
    > Hi, you don't need a card to remove money from the account - you can simply withdraw to your local bank account.
    >
    > Should you not have enough to reach the minimum, you can contact customer support to have them lower the limit for you.

    No it wil not let me, it says i need to have at least 40£ to withdrawl to bank account
  • infinityinfinity Posts: 5Member
    > @KazPayoneer said:
    > Hi, you don't need a card to remove money from the account - you can simply withdraw to your local bank account.
    >
    > Should you not have enough to reach the minimum, you can contact customer support to have them lower the limit for you.

    hi

    i did contact support about withdrawing the rest of my money and closing my account but all they said was that i need to get enough money into the account if i want a card., ignoring my request!
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    @infinity Then make sure to correctly explain the support that you simply wish to lower your limits and close the account if this is really what you want.
    If you are planning to receive additional payments, then you do not need to close the account since you will be reaching the necessary minimum limit to withdraw to your bank account.

  • infinityinfinity Posts: 5Member
    > @Cristale_Payoneer said:
    > @infinity Then make sure to correctly explain the support that you simply wish to lower your limits and close the account if this is really what you want.

    Hi

    I did explain this to them, they said they can not lower it, they offered to close the account if i agreed but did not say clearly to wether or not i will get the rest of the money in the account back, i asked again and since then i have not heard anything back from them!
  • KazPayoneerKazPayoneer Posts: 1,253Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello,

    If our team is offering to close your account, it means that they would lower the limits in order for you to receive your funds. The account would need to be closed after this, but if you agree, our team would temporarily lower your withdrawal limits so that you can withdraw those funds.

    Thanks!

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