Refund withdrawal

gabrueksgabrueks Posts: 3Member
I made a withdrawal and it had the wrong bank account.
info:
Wrong withdraw account
Date of withdraw: 30/04/2019
ID: 125962968

Answers

  • gabrueksgabrueks Posts: 3Member
    I made a withdrawal and it had the wrong bank account.
    info:
    Wrong withdraw account
    Date of withdraw: 30/04/2019
    ID: 125962968
  • KazPayoneerKazPayoneer Posts: 1,255Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    If the transfer went to the wrong bank account, and it was already sent, the only thing that we are able to do is wait until it is rejected by the bank, and return to your account. This process can take a fairly long while to occur, as it is not controlled by us at all. We apologize for that.

  • gabrueksgabrueks Posts: 3Member
    @KazPayoneer
    There’s literally no way?
    My transaction is “completed”, does it mean that the bank accepted it?
  • KazPayoneerKazPayoneer Posts: 1,255Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi,

    That status means that the funds were sent to the bank. We would need to wait for your bank to reject the transfer, and then for it to return to our system.

    Sorry for the inconvenience there.

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