Marulasun Member Posts: 1
I have funds locked into in my Payoneer Account that was deposited by for books that I have written. I have been ill for the past three years and so I did not log into my payoneer account during that time.
I have now tried getting in with my passwords and have written to payoneer via their contact email, but I have had no repsonse..
Can anyone please assist me with this? I am based in South Africa.
Much appreciated, thank you


  • [Deleted User]
    [Deleted User] Posts: 1,147

    Dear @Marulasun We are sorry to hear that you did not receive any reply from the support yet and we thank you for having raised this issue on the forum and for providing us with the opportunity to assist you.

    You have the option to reset your password from the connection page, enter your email address in order to start the process of resetting your password then please follow the instructions.

    if needed, please try to clear cookies or log in from Incognito Mode.

    As a second option you can as well reset it in just five steps via SMS: from the same retrieval page, confirm your phone number and you’ll receive an SMS with a verification code then follow the instruction; enter the 6-digit verification code and select your new password.

    If needed, check out our FAQ page

    If you still cannot log in after resetting your password, please contact the support via chat or via our social media channels by sending a private message on Facebook or Twitter

  • Pallywood
    Pallywood Member Posts: 4
    This does not work as there is no option to supply the mobile number. Just a link to email which never arrives
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Pallywood Please be advised that we have responded to your question in another thread. Please take a look at it.

    Thank you.

This discussion has been closed.