Correspondent Bank for withdrawal requests

Munyb

Hello,

I have made several withdrawals to my local bank but every time it is rejected. So, i called my bank and they said the funds should come through a correspondent bank which then they provided me with the details.

I forwarded this details to Payoneer customer service. They said they are looking into the matter.
But so far, I have not received any answer from them and my last request for the withdrawal is still not refunded to me since that time they did not include my correspondent bank details which obviously will return.

So, i would like to know whether payoneer can process my withdrawal while including my correspondent bank details.

Hoping to resolve the issue as soon as possible.

Thank you

KazPayoneer

Hi there,

We would still need the details of your bank account and not the details of the corresponding bank. Your bank would be the destination bank. The processor would then transfer the funds to that bank using corresponding banks, which we do not select. The corresponding banks are used as the gateways to get your transfer to your bank account - they are not the destination bank so you wouldn't be able to receive funds using the corresponding bank details.

Regarding the lack of response from of our bank transfer department -- we ask you to bare with us during that process because the team is communicating with our bank, the processor, and even the corresponding bank. Those outside factors do not have the same response rates that we can provide within the company so we don't know when they would respond back to us regarding inquiries we send to them.

Thanks!

Munyb

Hi,
Thank you for the prompt response.

I have already provided the correspondent bank details to them through Customer care Message.
Just in case, below are my Bank Details:

[REDACTED]

Anyway you could assist me in communicating to the transfer department.
Since the last withdrawal ( Transaction ID: 124853826) i made, I have no idea about the status.
And having difficulty in getting a proper answer from customer care.

You were the first person to give a proper answer on my concern.

Possible to assist me on the above?

Thank you

KazPayoneer

Hi there,

I have removed your bank account details from your original post, for your safety and security.

If you send a private message I can look into it and see what's going on.

Munyb

Oh sorry about that, i will send you a direct messange.
Thank you by the way

KazPayoneer

Sure thing, I will reply to your message shortly.