I am taking actions against Payoneer

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Hello there,
It appears that you have had an issue where the ATM was unable to dispense funds, and instead of the funds returning to your card the transaction was charged officially. If the ATM told you that this was somehow the fault of Payoneer, they have been badly mistaken.
What happens every time you use the card, and especially an an ATM, is that the funds are placed on a temporary hold by the merchant. The hold exists to allow the merchant to finalize the transaction on their end. The hold lasts, usually, 30 minutes. If it lasts longer than that, it is an indication to us that the transaction was not successful. It is during this hold that the merchant detects if the transaction was actually successful or not. Since you didn't receive cash, the merchant should have voided the transaction which allows your funds to return to your account after the hold expired. Clearly this didn't happen and you were not refunded. The merchant (the ATM) incorrectly recognized that funds were dispensed. The hold and the subsequent charge have absolutely nothing to do with Payoneer, and are not, in any way, caused by Payoneer. Payoneer is not the ones who are in charge of the ATM, nor can Payoneer forcefully cause a pending transaction to be charged. We are not a bank.
In cases such as this, we file a dispute on your behalf to get these funds returned. In the sole chat that you had with a representative about this, the agent filed the dispute for you. What happens next is a full-fledged investigation into the case by our chargebacks department so that we can get your funds back. This is our procedure. We can't comment on the procedure of Skrill as they clearly have a different procedure and we are not related to them.
At this point you would have to wait for the dispute to finish in order to get the funds back, but we have, in fact, followed the standard procedure in cases such as this as it is the best way that we can assist you to receive your money back. We are on your side in this and we do not benefit from you being without funds.
Thanks
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