HELP!!! I don't have some of the required docs

Isaiah

Hi everyone. Please help!
I just received payment from the company I'm working with. I can't access the payment because I'm yet to update some information: Government issued I.D and passport showing my name and location. Unfortunately I don't have any of these 'Government I.Ds'. The one I used to register is my mum's and I don't think I can snap that and send because her name is on it. Any help? I really need to withdraw this fund ASAP

Thanks

KazPayoneer

Hi there,

Unfortunately to approve your account we would need a government issued ID that verifies and confirms your identity. If you are unable to provide that, we would not be able to approve the account.

KazPayoneer

Hi there, to do this you can either reply to the e-mails you've gotten from our team that clearly states that you cannot provide the documents and want the payment to be reversed, or you can contact customer support and ask them to reverse the payment.

Isaiah

> @KazPayoneer said:
> Hi there,
>
> Unfortunately to approve your account we would need a government issued ID that verifies and confirms your identity. If you are unable to provide that, we would not be able to approve the account.


****

Hey there! Thanks for your timely response. Now that I don't have the docs, I'd like to refund the company, so they can pay me through a different platform. Can you do that for me? Or how do I achieve it?