How to active balance on payoneer wallet?

Hello!!
Payoneer forbidden to cooperate with contact support. I have contacted with them just one time. really its suspicious for me.


Anyway, I have received $500 fund at first transaction. But i can't use that even cant ordering my cards.
I contacted a support team they told to me to add $30 balance from market place to active the fund.
But at payoneer wallet shows that even if I take payment for work from clients/company then also it works.

Now experts please let me know what should I do???
If I take $30 balance from company would be okay to active the balance????

waiting for kind replay.

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi there,

    You may be mistaken a bit with the usage of the term "Payoneer wallet". When you sign up for an account, you are signing up for a Payoneer account, which itself is like a "Payoneer wallet". When you receive a certain amount of payments, you can apply for and attach a Payoneer card to the account.

    Depending on the country, you need to receive $30 in qualifying payments to receive the card. In Bangladesh the minimum is $100. The qualifying payments would be payments from a company bank account or from a mass payout company that uses Payoneer as a payment method, like Fiverr or Upwork.

    The funds themselves can be used normally once you receive the card. It is not a payment for the card, it is just a requirement to have received the amount into your account.

    Thank you!

  • mahfuzarrahman0025mahfuzarrahman0025 Member Posts: 6
    Dear @KazPayoneer

    I have followed this way to deposit $30 -- Bill my customer for work I have already completed

    I'm working with this company, already requested them to send me working bill via payoneer. Money is in processing. I f I receive the money $30 would it work? and then can i order a card?
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi there,

    If the company is located in the US, and has a bank account in the US under their company name, they can send you a payment via the Global Payment Service. That type of payment will count for the $30 required for the card.

    Thanks!

  • mahfuzarrahman0025mahfuzarrahman0025 Member Posts: 6
    > @KazPayoneer said:
    > Hi there,
    >
    > If the company is located in the US, and has a bank account in the US under their company name, they can send you a payment via the Global Payment Service. That type of payment will count for the $30 required for the card.
    >
    > Thanks!

    thanks..

    I want to know one more thing please-
    If i don't add $30 fund anyway then can I withdraw the money to my local bank account?
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Yes, you can!

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