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Why Isn't My Account Approved? An FAQ.

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  • morgamorga Administrator Posts: 1,651 ✭✭✭✭✭✭

    @Francech For security reasons, there are things we cannot disclose here in the forum. Please call our support team directly so they can verify your details and further assist you

  • Muhammad_Ibrahim345Muhammad_Ibrahim345 Member Posts: 6 ✭
    Hello @morga,
    I Waited 5 business days for my account to get approved,
    It told me they updated my status regarding the approval of my account,
    Now when I visit the website, it still says that my bank account details are being reviewed now how long is this gonna take, You Know How long have I waited 16 or 19 days, but still my account not approved and no action taken on it yet??
    Customer ID : 33082376
  • busebuse Member Posts: 1 ✭
    my account has been disapproved for more than a week. You mentioned that you emailed for additional information. I never got an e-mail about it. In another application you can not withdraw money because your application is connected. I need the account to be approved and withdraw the money immediately. Do you have a chance to e-mail again?
  • eudeneeudene Member Posts: 1 ✭
    edited November 2019
    I work online and ive heard people talking about payoneer so I've joined over 5 days ago. I saw that approval takes 3 days and I still haven't recieve any email about my account. Ive submitted everthing they ask for.can you let me know what's my status on my account please? Because I can't recieve my payments as yet from the company I'm working with. My account number is 34831590
  • KameshKamesh Member Posts: 2 ✭
    edited November 2019
    Hello morga, I submitted the ID copy you asked and it's been a week I Still haven't gotten Approved. Please Check.
    Customer ID : 34716030
  • TaniaBegomTaniaBegom Member Posts: 3 ✭
    Please help me
  • vaseemvaseem Member Posts: 2 ✭
    My account name mistakly wrong change my account name
  • vaseemvaseem Member Posts: 2 ✭
    My name is vaseem malik by mistake my account name wrong Anu Anu my Customer ID is 32447809 please change my name and my date of birth
  • morgamorga Administrator Posts: 1,651 ✭✭✭✭✭✭

    @Muhammad_Ibrahim345 We can see that you were asked for a complete residential address on Friday. Please allow 3-5 business days not including the weekend for our team to review what you submitted and update you on the status of your application

  • morgamorga Administrator Posts: 1,651 ✭✭✭✭✭✭

    @buse We can see that your account has been approved

  • morgamorga Administrator Posts: 1,651 ✭✭✭✭✭✭

    @eudene We can see that your account has been approved on 11/09. Please note that account verification happens only once you begin receiving payments onto your account, not before. For now, your account is approved and enabled to receive payments. If anything will be needed from you in the future, our approval team will let you know right away

  • morgamorga Administrator Posts: 1,651 ✭✭✭✭✭✭

    @Kamesh Our team sent you an email yesterday requesting for more information so please reply to that so we can proceed

  • morgamorga Administrator Posts: 1,651 ✭✭✭✭✭✭

    @vaseem You will need to reach out to our support team directly for assistance with this

  • mousumikhatunmousumikhatun Member Posts: 13 ✭✭
    i am also new but my account is not approved
    how can i solve it.id= 35012803
  • mousumikhatunmousumikhatun Member Posts: 13 ✭✭
    i opened my account 22/11/19 and added with fiverr 23/11/19. but i still didn't get any approval but i need it urgently. now what can i do??
    my id = 35012803
  • Tafheem44Tafheem44 Member Posts: 5 ✭
    Hey Sir/Madam!
    I resubmitted my passport for verification 3 days ago . Please Check and approve my account for getting funds and also enable an options for bank accounts.
    My ID is 28293620
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,794 ✭✭✭✭✭✭✭

    Hi @Tafheem44,

    I suggest submitting a photo of your passport, and not a scanned file. Kindly take a photo with a camera or a phone. Then submit it.

  • Ash4uAsh4u Member Posts: 10 ✭✭
    edited November 2019
    hello everyone,

    I am new to this online banking, my user id is 35011558 it's been 4 days now and still doesn't see any mail of approval or a mail with further information in my mail of junk or spam section.

    I did link my 2 bank accounts and it was approved should I understand it was not declined?
    and when do I receive addition mail with approval or with further information?

    when I send mail to ask questions there is only autoreply and saying what I know already, is there any way to contact the support center by emailing or live chat? to know the status of my account.

    kind regards.
  • Ash4uAsh4u Member Posts: 10 ✭✭
    5 days now and still dont see any mail.
    Any help ?

    Thanks
  • Ash4uAsh4u Member Posts: 10 ✭✭
    i guess there is not many admins who read the chat ;p
  • Ash4uAsh4u Member Posts: 10 ✭✭
    6th day and still nothing. Anyone Home ?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,962 ✭✭✭✭✭✭✭

    @Ash4u Hello,

    Please be advised your account is already active.

    The documents you submitted will go into review, once you start receiving a payment.

    Thank you.

  • Ash4uAsh4u Member Posts: 10 ✭✭
    how i can fund my account ? any idea?
  • Ash4uAsh4u Member Posts: 10 ✭✭
    can you tell me how i can recieve payment if i cant link payoneer . i dont see routing number or bank account number its just empty.
  • Ash4uAsh4u Member Posts: 10 ✭✭
    please help me to delete my account . my id number : 35011558

    kind regards.
  • Ash4uAsh4u Member Posts: 10 ✭✭
    dear Payoneer,
    I just received an mail with the title: need to make a payment?

    How I can make a payment with 0 USD on my account, how I can top up my account,

    or receive a payment, I don't have any information on my account with the bank information of Payoneer.

    when I go Funding section, I see: It looks like you haven't received payment yet...
    It's time to get started! How would you like to receive your first payment?
    Get Funds From:

    and in the bottom I have this message: Connect with marketplaces, networks or business platforms integrated with Payoneer, Learn how, but there is no link how I can top up or receive payment

    it's just a link how to: but when i follow this instruction i come I'm coming back to the funding page and it starts again and again the never-ending loop if searching how i can fund my Payoneer account.

    it's so frustrating.
  • Tafheem44Tafheem44 Member Posts: 5 ✭
    Ok but please enable requirement of verification center in my account so i can re-upload a photo of my Passport.
    My ID is 28293620
  • Tafheem44Tafheem44 Member Posts: 5 ✭
    Hi Sir / Mam!
    On this email ([email protected]) there was my payoneer account that i was trying to verify from last some days and i also submit my verification documents but now i trying to sing in but they show that account is blocked. Why? i have not done anything wrong and also i was trying to verify my account. I request you to please reopen my account so i can use it to get funds of my works.

    My Account ID Was : 28293620

    Thanks you
  • josbiangajosbianga Member Posts: 7 ✭
    Hello Payoneer,
    I Have uploaded my passport since a week, now i dont know if my account is being approved and ready to use. I have got no message in my emailbox

    ID 34394762

    KIndly assist.
  • krkmrtnkrkmrtn Member Posts: 5 ✭
    Hello!

    I am concerned about my payment. My client sent me a link via email to confirm the payment through Payoneer. I linked my existing account but it's not yet verified. I already received an email from Payoneer stating "We're happy to let you know that you'll now receive payments ". Then I received a second email stating "Unfortunately, the file you uploaded is either a copy of a copy, one side of a two-sided document, or otherwise incomplete and we need you to send it again."

    My concern right now is can I still receive and withdraw the payment?

    Hoping for your swift response.

    My customer ID: 32232974
  • IZZUDDINIZZUDDIN Member Posts: 1 ✭
    Hey there,

    I'm a new Payoneer user. I have received an email from Payoneer to
    Get Paid and Access Your Funds !.

    I have received payment from 99 $ 190design on December 2, but why isn't the balance still entered today? the status is still pending?

    When can I receive payment from 99 designs?

    Thanks.
  • Ash4uAsh4u Member Posts: 10 ✭✭
    Hello,
    can you tell me is there people working in this online bank?

    its been more then 15days and still no info about my account approval.

    should i wait next year to get approved?
  • OromiaOromia Member Posts: 3 ✭
    Hello, I requested my account on December 2, and I submitted the requested document. In the verification page it says the document is verified. But I haven't received an email stating I have been either approved or declined.

    My customer ID: 35178787
  • bobydeon1337bobydeon1337 Member Posts: 2 ✭
    With great delight of such pulchritudinous service offered by Payoneer, I'd love to take an advantage of it by being able to link my Paypal account to the Community Federal Savings Bank account that I am cordially requesting.

    My Paypal account is fully verified and has a positive balance and is linked to a positive balance debit card, unfortunately, Paypal's trigger-happy system rejects the default Bank account name "First Century Bank" that i have from Payoneer.

    I did contact the customer care but obtained an automated reply whose reference number is: 191214-011506. I also sent a direct message to your Facebook page, but received no reply.

    I hope I will be assisted.

    Thank you

    My customer ID is 33305274.
  • AyanvictorAyanvictor Member Posts: 3 ✭
    Hi Payoneer, I have an account and for weeks now that I've requested for verification, I didn't get any message, my friend tried sending some money to the account from [email protected] with transaction ID 15487552198 but I didn't receive it, please help me out with a matter of urgency, my ID is 35157752
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 856 ✭✭✭✭✭✭✭

    Hi @bobydeon1337. We understand you need new bank details for your PayPal issue. Before we proceed, do you by any chance have a card already linked to your PayPal account? If yes, did Paypal already verified this card?

  • bobydeon1337bobydeon1337 Member Posts: 2 ✭
    Yes, My card was verified by Paypal and is linked already
  • bobydeon1337bobydeon1337 Member Posts: 2 ✭
    Thank you very much, i did get Community Federal Savings Account
  • Ash4uAsh4u Member Posts: 10 ✭✭
    Dear Lara, can you please check my status on Payoneer it's been more than a month now and still no mail and no approval. It is getting frustrating to not know the anwser and get no inforamtion on support even if i tried to mail them.

    regards.
  • Shahadod1Shahadod1 Member Posts: 1 ✭
    I create an account on 13 November and ordered a prepaid card.
    But still why my account not approved ? Why card order approval still pending ?
    My Account ID is 34884214
    Please Solve my problem.
  • Tafheem_AmjadTafheem_Amjad Member Posts: 1 ✭
    Hi Sir / Madam!
    I have registered an account on payoneer and after that i confirm my email address and then i got an email from you guys and said " Your Payoneer Account is Declined " .Can you tell me why? i need an account on payoneer to get funds from affiliate websites . Can you please fix this and approve my account ASAP.

    My ID Number is : 35628887
  • Aimen79Aimen79 Member Posts: 1 ✭
    edited January 5
    It has been14 days since Payoneer asked me for the additional verifications and since then I only received one email which seems as approval and yet I can't receive any funds.
    Here is the message '' Dear Aimen,

    Once you have received payments to your Payoneer account, accessing your funds is just as easy!''

    Customer ID is: 35193735

    Mat someone helps me understand :|.
  • gamingboy18gamingboy18 Member Posts: 2 ✭
    the famous dialogue of payoneer is "Contact Our Support Team" Do they actually have any is the real question here My account verification is pending over 20 days and they all can say wait for 3 business days that level of IQ can be guessed by anyone

    Atlest allow the user the delete the bank account so he can try it on other email adddress
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,962 ✭✭✭✭✭✭✭

    @gamingboy18 Hello,

    We are sorry you feel that way about us. However the reason your account is pending for so long is because you provided a government issued photo ID that is not under your name in your Payoneer account. You will need to submit a valid government issued photo ID under your name that is of clear quality.

    Thank you.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,962 ✭✭✭✭✭✭✭

    @Aimen79 Hello,

    Please be advised your account is pending approval because you provided us with an invalid address. We do not accept PO box for billing address, it must be a residential address in where you live.

    You may use landmarks, general locations, or any other descriptive information in order to best describe your location.

    So for example you can describe what your house looks like and what's close to it:

    Street address Line 1: Yellow house with 3 bushes
    Street address Line 2: near Milton road, 30 KM from LaLand Elementary school
    Country: Nowhere Land
    Zip/Postal Code: 98765

    Please provide your complete home address including street/house/apt. numbers:
    • Address line 1 (limited to 40 characters):
    • Address line 2 (limited to 40 characters):
    • City/State:
    • Country:
    • Zip/Postal Code:

    Please log into your account --> settings ---> verification center ---> and submit the required information.

    Thank you.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,962 ✭✭✭✭✭✭✭

    @Tafheem_Amjad Hello,

    We do apologize your account declined, however you will need to contact our support team to have an answer to your inquiry. This can not be done via our Forums. Please use the link below to contact our support center:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,962 ✭✭✭✭✭✭✭

    @Shahadod1 Hello,

    We apologize for the long delay in review time. You were asked to reply to our accounts team email with some documents. Please check that email at your convenience.

    Thank you.

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