Unable to Make Payments

InterPayInterPay Member Posts: 1
How do I send payments with a so called 'card account' or how do I change my account back to an account where I make payments. My account used to be able to send payments to other payoneer accounts but after my USD balance vanished and got replaced with my Card (for reasons I do not know of) the option to send vanished as well.. is there a setting I can change this in? The agent I spoke with seemed a bit confused about the whole thing..

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi @InterPay,

    With a card account, the card needs to be active and unexpired if you want to access the funds on it. If the card is blocked or expired there's no way to access the funds. So you would need to order a new card, if it's inactive, in order to send or withdraw funds.

  • shehbazkhanshehbazkhan Member Posts: 3
    i have 98$ in my account i really need it to withdraw it to my local bank , your new policy is minimum withdraw is 100$ i m a student please help me i need it to transfer to my local bank thanks.
  • morgamorga Administrator Posts: 1,612 ✭✭✭✭✭✭

    Thank you for your response
    Please note that if you do not plan on receiving additional payments into your Payoneer Account, you can contact our support team and advise them that you just need to withdraw your remaining funds. If you do plan on receiving more payments, please receive another payment so that you will reach the threshold for withdrawing to your bank.

  • morgamorga Administrator Posts: 1,612 ✭✭✭✭✭✭

    Thank you for your response
    Please note that if you do not plan on receiving additional payments into your Payoneer Account, you can contact our support team and advise them that you just need to withdraw your remaining funds. If you do plan on receiving more payments, please receive another payment so that you will reach the threshold for withdrawing to your bank.

  • shehbazkhanshehbazkhan Member Posts: 3
    how can i request for it and what topic should i add please help ?
  • morgamorga Administrator Posts: 1,612 ✭✭✭✭✭✭

    You can call our support team and ask if it is possible to lower the withdrawal limit if you plan to not receive further payments

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