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Account is blocked

Slavica77 Member Posts: 5
So basically i sold some items on a website, i wanted to cash out, there was an option for directly to the bank account, turns out it is through payoneer, so i made an account. Set up my bank while registering on payoneer. So i cashout on that website, and the money was sent by them. But i did not recieve it on payoneer. After 20mins i was not sure and i add another bank to the payoneer account (the same one that i used when registering). I then realised i already did add a bank. So i tried to delete the second one i created which is the same as the first. It deleted both for no reason. And then the add bank button dissapeard i tried to relog but i got a messege that my account is blocked and i couldnt login. Tried live chat, waited 30mins in queue and suddenly the chat window closed. Ok. I tried live chat again and i got an error saying there was a problem connecting to chat servers, but it works on other payoneer accounts which i tried. Now i can't access my account, can't access live chat. While my money is not on that website i wanted to cash out because it was alread cashed out. Great.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @Slavica77,

    The issue can occur when you try to add the same bank account twice. The system can sometimes indicate something wrong with your account and close it as a precautionary method.

    Our team has unblocked your account. Thanks!