I can not find my payment in my bank account

I have a payment to receive from Meero but the bank can not identify? The bank asks for the swift code Mt103 but Pyoner does not send me the form. Very sad!!!

Comments

  • marciafloriano
    marciafloriano Member Posts: 3
    I have a payment to receive from Meero but the bank can not identify? The bank asks for the swift code Mt103 but Pyoner does not send me the form. Very sad!!!
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Hi there @marciafloriano,

    Our team can certainly help provide the MT103 form. This is a document that confirms that a transfer was successfully sent. Since Payoneer is not a bank, we work with our bank to make transfers. This means that to get this document, we have to contact our bank for this. This would take some time. But if you request the form from our customer support, they will be able to assist.

  • marciafloriano
    marciafloriano Member Posts: 3
    Where do I find the customer support contact? I'm already waiting for a return
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    You can connect with Customer Care by clicking here.