How do I get back funds to my Payoneer Card that the ATM did not give me?

shaguftamizan

Hello

So today (6/3/19) I went to the ATM and used my Payoneer card from withdrawing funds (around $113.5) and the ATM declined my card but I was charged with the withdrawal amount. I tried again yet, I did not get a single penny from the ATM.

I asked the bank and they denied of having any issues in the ATM machine itself and asked me to contact Payoneer.

I have never experienced something like this and I would like to know am I likely to get that money back? Because I see the transaction in the pending transactions list although I did not get the money.

Thanks

KazPayoneer

Hi there,

The transaction is in the pending transactions, which is good news because it is likely you will get the funds back. What happens in pending transactions is that the merchant either finalizes (charges) the transaction, or cancels it. If they cancel it, since the ATM is sure to do since you didn't receive funds, you would get your funds back. This process typically takes 8-9 business days to complete.

shaguftamizan

Hello

So today (6/3/19) I went to the ATM and used my Payoneer card from withdrawing funds (around $113.5) and the ATM declined my card but I was charged with the withdrawal amount. I tried again yet, I did not get a single penny from the ATM.

I asked the bank and they denied of having any issues in the ATM machine itself and asked me to contact Payoneer.

I have never experienced something like this and I would like to know am I likely to get that money back? Because I see the transaction in the pending transactions list although I did not get the money.

Thanks

shaguftamizan

@KazPayoneer

Thanks for your help. I had contacted the Support Center and they have too assured me that in this case I'm most likely to get my funds back. Hoping for the best.

KazPayoneer

Great!