Payment verification issue

MouradMaoui
MouradMaoui Member Posts: 1 ✭
in Ask The Community
Hi,
My friend sent me a payment of $ 150 yesterday, but it has been waiting since yesterday. You have asked me to check the payment but I can not understand what exactly it is!
cordially
Mourad

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    We've sent you an e-mail about this when the payment was received. If you click the link in that e-mail, it will tell you the information that you would need to submit.

    Thanks!

  • Qurat
    Qurat Member Posts: 3 ✭
    Hi,
    KazPayoneer
    Same happened with me that i was about to receive my funds on 7 june and next day i got an email to verify payment and i did all steps to complete the payment verification i.e uploaded my id card image and now its appearing as not accepted, i have uploaded a clear image of it again today what should i do??
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @Qurat

    It is possible that the document you sent was insufficient and could not be approved by our team- in such a case, please resend a clearer, non cropped copy of the card so they can proceed

  • Qurat
    Qurat Member Posts: 3 ✭
    yes, i have shared another image today, BTW how many days it takes in this case?
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Great- our team will review the information you sent and update you if anything else is needed. Such approvals may take a few business days

  • Qurat
    Qurat Member Posts: 3 ✭
    Hii Morga!
    I still didn't got any email or response and my funds are still pending what should i do?? its almost more then 10 days up

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