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Card request on pending approval

Nesrine Member Posts: 11 ✭✭
My card request has been on pending approval since 10 days. I contacted the chat support and they told me to upload a different copy of my passport. I tried doing so but It is not allowed. What can I do please?


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi, you can submit the ID as part of a support ticket by clicking here.


  • MorisSam
    MorisSam Member Posts: 2
    Dear operator, I am facing the same problem!.
  • bilalboumaza
    bilalboumaza Member Posts: 5
    Hi payoneer team,

    i'm facing the same problem!
  • bp2020
    bp2020 Member Posts: 3
    Please help me, I did exactly what verification center wanted, held passport next to may face and today's papers on the other side, but it was not accepted. Passport picture is clearly visible and when you zoom in all the data on a passport are clearly visible and date on a papers is also clearly visible, month on papers is written in letters but it says 19.november 2020. It is in local language, but it is obvious that date is the same as a posting date which is 19 Nov 2020. I don't have an idea why it was not accepted and I can't do any better than that. Please help me, my ID is 8428620.