My card blocked

AycaosmanAycaosman Member Posts: 8
My card has been blocked for a week I sent all the required documents to be activate I'm told that my card will be activated from Europe but still not activated me and our customers have been victims...


  • Aleksandra_PayoneerAleksandra_Payoneer Administrator Posts: 208 ✭✭✭✭✭✭✭

    Hi there, @Aycaosman

    Our records show that the review was partly completed. The review has to be done by two departments and the first part was completed on Friday. The case has now been transferred to another department. They will complete it in the next few days when they will be back to the office and provide you with an update.

    Let us know in case if you will need further information

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,568 ✭✭✭✭✭✭✭

    We will do what we can for you. Thanks! :)

  • enadalmasrienadalmasri Member Posts: 0
    my card is blocked,
    and the card is losing
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,568 ✭✭✭✭✭✭✭

    Hi @Aycaosman, we would need to wait for our card approvals team to deactivate your card for you. They are working on the request and will be able to solve the issue as soon as they can.

    @enadalmasri, your card has been expired so please contact our customer support to have them order a new one.

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,568 ✭✭✭✭✭✭✭


    We do understand and apologize for your frustrations. However, since this is a public message forum we are unable to accept any official complaints on the forum. You can do this with the aid of our customer support team.

    As previously advised we do have our card approval team working on the request to provide a solution. Thank you! :)

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