Transaction declined and 4$ are taken from the account!

Ahmed074
Ahmed074 Member Posts: 1 ✭
in Ask The Community
My transaction was declined and 4$ was taken from my account , i already contacted the support 3 times until now but they didn't answer me !

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  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello there,

    I am sorry to hear about this.

    Whenever you have a declined transaction on the card, there is a fee for the declined transaction of $1. This is a non-refundable fee, so we have it published on our pricing a fees page. You can see this page by clicking on "help", and "pricing and fees". We won't be able to refund that fee, but I do suggest that you take the time to make yourself familiar with the fees so that you aren't shocked in the future by any fees. :)

    Thanks!

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