Pending upcoming transaction

PinoyAkoPinoyAko Posts: 1Member
I am new in Payoneer and I have upcoming transaction but until now still pending. Is this normal?

Payoneer Website Message:
Upcoming transactions (1)
Transactions that have not affected your balance yet
Pending

Comments

  • KazPayoneerKazPayoneer Posts: 1,501Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    This seems to indicate that there is a payment pending to your account. Please be sure to check any e-mails from our team asking for additional information. This is otherwise a normal part of receiving payments on our platform.

    Thanks!

  • bbcottagebbcottage Posts: 4Member
    edited July 2
    Hi @KazPayoneer , I have the same issue. It is pending for 3 days. I have contacted the support team also. How can we expedite this process?
  • morgamorga Posts: 1,552Administrator ✭✭✭✭✭✭

    Hi @bbcottage Our team sent this for further review- please allow 1-2 business days for an update

  • bbcottagebbcottage Posts: 4Member
    thank you @morga . It has been resolved
  • KazPayoneerKazPayoneer Posts: 1,501Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Great!

  • khaled_ghamazikhaled_ghamazi Posts: 11Member ✭✭
    @KazPayoneer @morga
    i have a pending transaction since 9 oct ,payoneer send me an email in 10 oct tell me that the money will be in my paypal account in 3 days and more than a week had passed ,i have emailed them but i get no answer
  • morgamorga Posts: 1,552Administrator ✭✭✭✭✭✭

    @khaled_ghamazi We can see that our team sent you an email yesterday as more information is needed to proceed. Please resume communication via that ticket to have this matter resolved

  • angelinaskuratova1angelinaskuratova1 Posts: 4Member
    hello @morga
    My payment has pending since I received it on 19th October 2019.
    I have sent emails but no response
  • angelinaskuratova1angelinaskuratova1 Posts: 4Member
    Hello Payoneer team.. please help.

    Transaction ID: 155324606

    is still pending
  • morgamorga Posts: 1,552Administrator ✭✭✭✭✭✭

    @angelinaskuratova1 Hi there
    More information is needed to review your payment and we have yet to receive it.
    Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

This discussion has been closed.