Plz help I can't verify my account.

:s When I signup the account I didn't have the ID card. I have the online copy of my card. For sign up the account, I used the online copy ID number. Now I having trouble to verify my account... Plz Plz Plz help me ... without I can't transact the dollar....

Answers

  • kashindarkashindar Posts: 2Member
    how i can add work email account in payoneer account
    kashindar
  • morgamorga Posts: 119Administrator ✭✭✭✭✭✭

    Hi there @akashhasan02 We only accept the copy of the actual ID and not an online temporary version- if you do not have the ID, please contact our support team so they can advise you of what constitutes an eligible government issued ID

  • morgamorga Posts: 119Administrator ✭✭✭✭✭✭

    Hi @kashindar To update the information associated with your account, select the "Update Profile" option located under the “Settings” menu.

  • kashindarkashindar Posts: 2Member
    not adding my work email in payoneer account
    kashindar
  • KazPayoneerKazPayoneer Posts: 897Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    You can add whichever e-mail you'd like to.

  • tisa85tisa85 Posts: 4Member
    how to submit the smart national identity card? I scan the card and submit it. but it is not accepted. what should to do?
  • KazPayoneerKazPayoneer Posts: 897Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi,

    I'd advise to make sure the Smart ID is clear, you submit both the front and back. When ready you can contact customer care, and upload the images using the "message" function seen on the customer support center.

    Thanks.

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