Withdraw from Fiverr using new payoneer account

Asfand321

Hello
i work on Fiverr. For my previous withdrawals i used my cousin's payoneer account but now i want to withdraw from this account.My cousin contacted payoneer So they removed that account from Fiverr.
Now when i try to withdraw my earnings from fiverr bank transfer option it says
"we identified an issue with your application and cannot process it at this time"

what does this mean? How can i select a new payoneer account i want to use for withdrawing my earnings?
Fiverr told me to contact payoneer :neutral:

[Deleted User]

Hi there @Asfand321 Our team sent you an email on 6/24 to assist you with your request- please proceed with us via that email

KazPayoneer

If you have replied there, our team should be getting back soon.

Asfand321

@morga i already have