I did not receive funds to local bank after 5 days. What is going on please?

Mccash
Mccash Member Posts: 10 ✭✭
in Ask The Community
It wasn't my first time withdrawing funds to my local bank account. It usually take tops, 2 days to arrive at my bank but this time, its taking almost 7days.
I made a complaint to the CS at payoneer and they said they will investigate the matter and give feedback after 3 days. I made this withdrawal on the 21st of June, 2019. There is no holiday whatsoever.
Let me know if someone faces same issue.
I commend payoneer for having such community.

Peace.

Comments

  • Mccash
    Mccash Member Posts: 10 ✭✭
    They haven't responded via mail as 3 days is yet to pass...I will keep update on this issue.
    Peace again
  • Mccash
    Mccash Member Posts: 10 ✭✭
    Today is monday. 1st July, 2019. I am yet to get a response from customer care but I think they are working on it...possibly before end of the day, something positive may surface. If you face something similar....please..whats your best advice
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    Please send a private message with your account details so I can take a look.

  • Mccash
    Mccash Member Posts: 10 ✭✭
    Today is Thursday and I am yet to get information regarding my funds. I made a withdrawal since 21st of June. Customer care is giving promises they can't keep...Anybody facing similar challenge?
  • Mccash
    Mccash Member Posts: 10 ✭✭
    Still no news. This is the 14th day. Kazpayoneer...can you respond to my messages?
  • GarnellWallace
    GarnellWallace Member Posts: 3 ✭
    I'm having a similar issue, from a payment made from May, 31st!
  • Mccash
    Mccash Member Posts: 10 ✭✭
    Hello Garnell, Have you contacted the support regarding the issue?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    I've replied to you, please reply back with your account info.

  • Mccash
    Mccash Member Posts: 10 ✭✭
    The issue has been solved. It happened that there was a backlog due to network fluctuations which prevented me from receiving the funds. If you face issue like this, customer support will your best ally. Thank you Kaz and all support team in payoneer. Took time tho, but was happy at last.
  • mangiipoi
    mangiipoi Member Posts: 1 ✭
    I was asked to receive receive atleast 5000 USD before eligible to send payment request.
    Please help me out.
  • Barbie04
    Barbie04 Member Posts: 1 ✭
    Hi Kaz, I'm having a similar issue. Kindly look into my private message. thanks!
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Will definitely reply to your private message soon, @Barbie04.

    @mangiipoi, there is not much assistance we can provide in this case - you'd need to have received 5k to be able to send payment requests.

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