Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
My account is Blocked & No reply from Support at all

bushrazahan
Member Posts: 1 ✭
I was requested to sent a document to verify my account, unfortunately, I didn't receive the email in the right time. Then my account was "Closed for failure to provide requested information". [ Reference Number: 190506-001769 ]
Later, when I have seen the email, I sent my 'National ID card' as to verify my account. But, it's been 9days I didn't receive a single update from the support team.
I even tried to contact over live chat, but it seems the chat doesn't work anymore.
I opened tickets also, but no response over there either. [ Ref: 190624-007226 ]
What do I do then? I need to withdraw payments from Fiverr marketplace and here I'm stuck with my ID verification and it seems the support team even didn't get my email. :/
Any Help? Please?
Later, when I have seen the email, I sent my 'National ID card' as to verify my account. But, it's been 9days I didn't receive a single update from the support team.
I even tried to contact over live chat, but it seems the chat doesn't work anymore.
I opened tickets also, but no response over there either. [ Ref: 190624-007226 ]
What do I do then? I need to withdraw payments from Fiverr marketplace and here I'm stuck with my ID verification and it seems the support team even didn't get my email. :/
Any Help? Please?
1
Comments
-
Same problem here. Its been 6 days and I've got no response either.0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups