How to reverse or cancel the payment under Pending authorization?

cloudsky099

Hey there,

I made an online payment for a hotel reservation, and it was deducted the whole amount from my Visa Card 2 days before the check-in date. When we arrived, I handed over the used Visa card to the front desk to complete the payment, but she said that the payment didn't push through. So I paid with cash.

When I checked online my Payoneer account, I saw that the whole amount was deducted and found under Pending Transactions.

The transaction was made on 12 June and now is 8 July. Up to this day, the said amount is still under Pending authorization.

How can I reverse or cancel that Pending Authorization Transaction so that the said amount will be back to my account balance?

Thank you for your answer.

KazPayoneer

Hi there,

When you use the card at a hotel, two things usually happen. First, the 20% holding fee that is placed on the card is placed during that time. Second, the funds are held in pre-authorization until the end of your stay.

Typically this happens automatically, one month from the time the charge appeared. So we won't be able to cancel it but we would need to wait the month until that pre-authorized charge expires. What would happen here is that the transaction adjusts to the amount you paid for.

cloudsky099

Thank you KazPayoneer, the said amount already in my account balance now, 13 July 2019.

Thank you for your answer, it helped and made me feel unworried about it. Happy Payoneer user here :-)

KazPayoneer

Great!

uranophile7

Hi, i have the same problem and it made me worried, i was trying to do a transaction on luckyvitamins but kept on rejecting me it says i have a problem with my billing info. And the payoneer message me that i have a pending authorization. I checked my account and it was deducted on my balance. It is on pre-auth transaction. Will i retrieve the amount deducted from my account?

Vanny

I transfer a fund to another payoneer account, but its just on pending since like 2 hours now, whats really happening please

Aleksandra_Payoneer

@Vanny Hey there!
I am very sorry to hear about the delay with your payment.
Please note every transfer is going through a revie with our relevant departments so it may take some time to approve and load it.
If more than 24 hours have passed and you haven't received any notifications it is best to contact our customer support directly so they could check the account