Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

I haven't recieved my first payment in over 2 weeks, No way to contact support please help!

Keduards
Keduards Member Posts: 3 ✭
in Ask The Community
Hello,

I've had a huge problem not being able to receive my first payment via the Payoneer global payment platform. I was sent a confirmation the payment was debited from my payers bank account but I never received it.

I have contacted a Payoneer support person vie forum. Not even customer support. I replied to the Reference Number: 190708-017142 given by this person over 5 days ago, and still no answer nor resolution to the problem. I've lost WEEKS of time and money trying to fix this problem with Payoneer.

I need to solve the transaction problem ASAP , It has been weeks since I've been waiting my first payment!!

Im having a HORRIBLE first experience with Payoneer.

Someone, Please solve the issue once and for all.
Thanks

Answers

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Someone should be following up with your case soon. In the mean time, we suggest you make sure that the sender didn't receive the funds back on a rejection, or that the funds were sent by ACH and not wire.

  • Keduards
    Keduards Member Posts: 3 ✭
    Thank you I will contact the payer asap @KazPayoneer
  • kemovolcano
    kemovolcano Member Posts: 2 ✭
    @KazPayoneer hi , i have sent money to my payoneer account and not arrived yet hope help me
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi, if this is the case, please send a private message.

  • kemovolcano
    kemovolcano Member Posts: 2 ✭
    @KazPayoneer hi, i did but no response at all i did it twice
    Customer ID: 32496097
    Reference Number: 190722-009783
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @kemovolcano Please note that payments sent from Paypal can take 1-2 business days not including the weekend to reflect on your Payoneer Account, and sometimes even between 3-5 business days. We advise you to wait an extra 1-2 days and if you still haven't received it, please contact our support team directly

  • luis12
    luis12 Member Posts: 2 ✭
    > @KazPayoneer said:
    > Hi, if this is the case, please send a private message.
  • tpepa
    tpepa Member Posts: 3 ✭
    Same problem to me, missing money,

    Explained: community.payoneer.com/en/discussion/59512/missing-transaction
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @tpepa Hi there, we replied to you already on a separate thread, please follow up with us there

  • max_kryuchkov
    max_kryuchkov Member Posts: 2 ✭
    Hello,
    I made a money transfer from the Upwork to my Payoneer account Jan 1 2020, but still not received money
    Could anyone help me, please?
    Thanks
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    @max_kryuchkov please contact us via inbox with your customer ID.

This discussion has been closed.

Categories