Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

My payment is still pending more than 36 hrs.

liuzhipeng
liuzhipeng Member Posts: 4 ✭
in Ask The Community
My client sent me a payment for work 36 hrs ago, but it is still pending.
Yesterday I received a email asking further details from payoneer and I submitted the information.
But there is no response.

I am very unhappy with this problem.
Anyone please help me.

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @liuzhipeng Thank you for reaching out to us. We are sorry to hear of your frustration with the payment approval process. We can see more information was requested from you yesterday. If you have already provided this, please allow a few business days for our team to update you via email. Our intention is not to hold your funds longer than necessary but it is important that payments do get manually reviewed periodically

  • liuzhipeng
    liuzhipeng Member Posts: 4 ✭
    I see. I submitted more information yesterday. I hope this issue will be fixed as soon as possible.

Categories