Information Verification

Derya_Dogan

I've been waiting for Global payment service questionnaire, Bank account name verification and Business Profile to get verified for 2 weeks now yet i saw people get verified in 3 days or so, Can someone help me with this? Also can we still use the Request payment tool without any issues while waiting for information to get verified, because i tried to use it a few times and my customers have sent me screenshots of the credit card payment getting denied by the bank, does this have to do with the information verification?

[Deleted User]

Hi there @Derya_Dogan We can see that you are already enabled to request payments. Our records show that the charge attempt by Payoneer was not approved by the loader's card issuer. In order to resolve the issue the loader of the payment should contact their card issuer for further details. It actually has nothing to do with the verification of your account. Your account will only undergo verification once you begin receiving payments as it will trigger an automatic manual review.

Derya_Dogan

I see, Ok thanks!