Verified information

AfshansherAfshansher Posts: 3Member
I transferred my funds from guru to Pyoneer but my Payoneer account was showing the notification that you payment is waiting from guru and we require some verification after that your payment will be on it's way. I filled and submitted the required information which was given below. It's second day and still there is no response. What I have to do now? How many days I have to wait for confirmation?

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  • AfshansherAfshansher Posts: 3Member
    I transferred my funds from guru to Pyoneer but my Payoneer account was showing the notification that you payment is waiting from guru and we require some verification after that your payment will be on it's way. I filled and submitted the required information which was given below. It's second day and still there is no response. What I have to do now? How many days I have to wait for confirmation?
  • KazPayoneerKazPayoneer Posts: 1,149Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    It usually takes 3-5 working days after submitting your details that the payment is approved. Should you need the payment sooner you would need to call our support, or live chat (if the option is available).

    Thanks!

  • AfshansherAfshansher Posts: 3Member
    > @KazPayoneer said:
    > Hi there,
    >
    > It usually takes 3-5 working days after submitting your details that the payment is approved. Should you need the payment sooner you would need to call our support, or live chat (if the option is available).
    >
    > Thanks!

    Today I received the email and they asked for my address and National ID card. I submitted the required information. I have scanned ID card but they did not accepted it before. Please guide me about it. I am also unable to contact your support, I selected the category Receive payment but they were asking for sub-category which was not available there. I also want to ask Is my payment secure with Payoneer I mean after verification Can I get my funds? If I failed to verify what would be the result? Can I lost my funds?
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