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Withdrawal option by Visa Card?

Munyb Member Posts: 16 ✭✭

i would like to suggest that, there be a withdrawal option by Visa card since you already are affiliated with Mastercard, im sure it can be done with Visa as well.

Our Bank transfers are returning all the time and Payoneer team hasn't found a solution yet.
I have made so many withdrawals but it is sad to say it is always returning.
I'm really sad to see the service getting poorer.

I hope one of the support staffs could tell me exactly why it is returning, instead saying a system error.
Why there is a system error.

Anyways, i have loads of funds just hanging in my payoneer account balance because i could not withdraw.

Please i need assistance to withdraw my funds.

Thank you


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello there,

    Since we have a relationship with MasterCard, we only are able to provide MasterCards to our users at this time. It is not possible to withdraw to a Visa card since we do not issue Visa cards.

    Regarding the issue with bank transfers, please note that system errors do, in fact, happen. Since we use processors to transport funds, there can be system problems with these processors that cause the transfer to be rejected. This is more of a case where the funds are failing due to an issue with the processors, or sometimes, corresponding banks. Since the issue is not on Payoneer's end - and we would tell you if it was - there is not a way for us to know a specific reason why their systems have failed.

    We're sorry though that you are having issues. Please either follow up with our customer support team, or send a private message so I can look into it.

  • Munyb
    Munyb Member Posts: 16 ✭✭

    Hello @KazPayoneer ,
    I have send you a private message, please check and reply.

    Thank you