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Lazy staff at Payoneer aren't working to solve my issue related to birth date change.

vrevdude Member Posts: 4
edited July 2019 in Ask The Community
I made my payoneer account long back, and I actually put a random bithdate because I never thought id use payoneer. But now I'm in dire need of payoneer. And when I found out that I need to enter my birthdate to change my BANK account. I sent a support email to Payoneer. They said I need to send ID in order to do so, I did that. But later they again sent a email saying I need another govt ID. I did that. Now it's probably been 7-8 days they are not replying to Emails or are changing my birthdate. Payoneer should fire such staff members.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    Sorry you feel this way. Our team definitely is not lazy or uninterested in solving your problem. We receive hundreds of thousands of inquiries a day from our users so we are unable to provide instant responses and replies when you e-mail us. It is worth noting that there is limited availability throughout the weekends, which was when the bulk of your messages to us have taken place over. It usually takes our approvals team up to 3 working days to approve and update information. We are sorry that the process is taking longer than you would desire - it is something we are working on. But it is incredibly important that our users provide information that is accurate, the first time that we ask, so that timing issues like this do not happen.

    We will make sure our team knows about this request. Thanks!

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