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Funds not received via transferwise

iffi00001
Member Posts: 1 ✭
My friend payed $700 to me via transferwise on my payoneer US bank account and it's been more than 15 days now but haven't received it yet. I have provided all the information to payoneer but they're telling me that they didn't find any payment can anyone tell me where my payment is?
0
Answers
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Hi @iffi00001 do you mean that the payment did not reach your Payoneer account ?
If it is the case, you have to provide the support with the following details:
- A full screenshot showing the details of the payment
- The name of the company that sent the payment
- The payment amount and date
- The last 4 digits of the receiving account to which the payment was sent
- If the payment was sent to your USD receiving account, please provide us with the trace number. A valid trace number contains 15 digits and no other characters. Please note that you may need to contact the sender of the payment in order to acquire this information.
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