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Bank Withdrawal Failure, Apparently, Transaction Held on Pending. Please Help?

bioluxor Member Posts: 1
Good day! I made a withdrawal via Bank of the TEB BANK in Istanbul Beyazit ATM machine date on July 10, 2019. I made a withdrawal but no cash has been released yet it was reduced to my account balance -800.00 EUR. I just saw that it has been held on pending this whole time. I'd like to make a cancellation, please, as I wasn't able to get it from the ATM machine yet it has been deducted to my account balance. I am ask the TEB Bank staff they say we can not do anything for this. They told me, you can contact with your Pre-paid card company.
till now I did not get may money back from payoneer.
Please I'd really appreciate your help. Please don't hesitate to contact me if you need any more clarifications.
This is my own money


  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @bioluxor Thank you for reaching out to us! We can see that you have already filed a dispute with our chargeback team in regards to the transaction in question. Our team sent you an email yesterday advising you of the dispute process. Currently we will need to wait for them to investigate further. We appreciate your patience in these matters and hope to get an update soon. Have a nice day.