how to transfer funds to the prepaid card ?

hichamino
hichamino Member Posts: 4
Hello,
i have received a payement yesterday, but i can't access the money because it is on the USD Balance.
How to transfer the funds to my card so i can use it ?
they say that 12 hours is required to transfer money automatically, but here is 24 hours and i can't use the money.

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @hichamino , this usually happens when there is an unfulfilled verification on your Payoneer account. I would recommend that you log into your account, refer to "settings" then choosing "verification center" to see if there is any outstanding requests. If you see none, then contact our support team via phone, email, or live chat and someone should be able to assist you further with this.

  • hichamino
    hichamino Member Posts: 4
    Hello,
    My account is verified .. It's not the first time that i receive funds.
    This time i don't understand why the support center does not respond to my issue.
    Three days now .. and no one took my problem seriously.
  • hichamino
    hichamino Member Posts: 4
    @EdwinPayoneer
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    @hichamino, if you still have issues you can send me a private message.