Withdrawal to my local bank account not received after 10 days

sseeyyiisseeyyii Posts: 3Member
Hi there,
I requested a withdrawal to my local bank on 31st of July 2019 and i got a confirmation on 1st of August 2019 but till now i have not received any fund in my local account.
This is my second time of withdrawing.
Please help, what could be wrong.
Spoke with one of the customer support and he assured me they will work on it.
I am yet to receive the money ooo
Really stranded now as i don't have any cash in my local account. Thanks

Answers

  • morgamorga Posts: 735Administrator ✭✭✭✭✭✭

    Hi there @sseeyyii Thank you for reaching out to us! We are very sorry to hear you have not received your withdrawal as of yet. We do see that this matter was raised with our team shortly before the weekend. Please allow a few business days for them to investigate this. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

  • sseeyyiisseeyyii Posts: 3Member
    I am yet to receive my cash oooo
  • morgamorga Posts: 735Administrator ✭✭✭✭✭✭

    Hi there @sseeyyii We are sorry to hear this. We do see that our team advised you that we are waiting for the funds to bounce back to your Payoneer Account so that we can re-initiate the payment to the correct bank details.

  • sseeyyiisseeyyii Posts: 3Member
    Thanks. The fund finally came in.
  • morgamorga Posts: 735Administrator ✭✭✭✭✭✭

    Great to hear! :)

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