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Withdrawal to my local bank account not received after 10 days

sseeyyii
sseeyyii Member Posts: 3
Hi there,
I requested a withdrawal to my local bank on 31st of July 2019 and i got a confirmation on 1st of August 2019 but till now i have not received any fund in my local account.
This is my second time of withdrawing.
Please help, what could be wrong.
Spoke with one of the customer support and he assured me they will work on it.
I am yet to receive the money ooo
Really stranded now as i don't have any cash in my local account. Thanks

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @sseeyyii Thank you for reaching out to us! We are very sorry to hear you have not received your withdrawal as of yet. We do see that this matter was raised with our team shortly before the weekend. Please allow a few business days for them to investigate this. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

  • sseeyyii
    sseeyyii Member Posts: 3
    I am yet to receive my cash oooo
  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @sseeyyii We are sorry to hear this. We do see that our team advised you that we are waiting for the funds to bounce back to your Payoneer Account so that we can re-initiate the payment to the correct bank details.

  • sseeyyii
    sseeyyii Member Posts: 3
    Thanks. The fund finally came in.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    Great to hear! :)