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Shipping address different from Billing address Prepaid Mastercard

Dchanini Member Posts: 9
Hello, i have been trying to solve this problem through the customer support, but i am only getting automatic answers which are of no help, so i will try to get some help here from an actual human being.

I have ordered a prepaid card 9 days ago and it is stuck in the step 2 waiting approval.

I think that the reason it is stuck might be because of the shipping address that is different from the billing address. I had to use different addresses because i am from paraguay and i don't think that there is any address here in the city that i live that i can use to ship the card. However i can send it to my friend(family member actually) house in brazil so he can send it to me through courier services.

We don't even have numbers in houses here to use as address, been able to ship it to my friend might be the only way i can get the card. So.. can anyone please just approve it already.


  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @Dchanini Thank you for reaching out to us! We can see that our team sent you an email on Friday advising you that we need a valid proof of residence for the shipping address as your billing address is registered in a different country. Please note that we will not be able to send it to a friend's house as we can only ship the card to you. We also cannot ship the card to an address in a different country without a valid proof of residence.

  • Dchanini
    Dchanini Member Posts: 9
    edited August 2019

    What's the policy behind that?. The card is worthless until is activated, i can't see any reason for it to have this restriction, you even need to have an account that requested a card to be able to activated it.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @Dchanini,

    While the card needs to be activated to use it, someone could, easily enough, get your card information and details and save it, and when you do activate it, your card would be immediately compromised. Additionally, the card can be activated via a QR code or over the phone, so the card itself can be activated without logging in. There's actually a number of different scenarios here, from a security standpoint. Instead of putting you and your funds in danger, we opt to keep it simple and only ship to the card holder.

    As Morga so eloquently advised, you will need proof of residence to have the card shipped to another country, but you have to at least reside in the residence (it can't be sent to anyone else who is not you). If you are unsure of whether or not your address will be acceptable, and you do not usually receive mail, I would suggest to consult with your local post office and see what address they suggest you use to receive international mail.

    We are sorry it is inconvenient, but we would prefer to have steps like this in place if it means we protect you and your funds. I am sure you can understand that. :)

  • shakil_rao
    shakil_rao Member Posts: 3
    Hi, is it possible I use shipping address of my shop ??
  • shakil_rao
    shakil_rao Member Posts: 3
    same city and zipcode but i want to receive this card at my shop address
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @shakil_rao Hello,

    Yes, as long as the address is in the country in which you registered your account.

    Thank you.

This discussion has been closed.