Bank transfer not success from fiverr to bank, and payoneer did not give response 11 days going on

erpisterpist Posts: 5Member
At 1 aug i processed withdrawal of $160 from fiverr to my local bank account at Bangladesh , poyoneer gives me mail that they received the payment from fiverr and transfered to bank ,11 days going on but no money in my bank account , i opened ticket and even called payoneer but no progress , no answer, i am helpless here. customer services not responsive at all.

Answers

  • morgamorga Posts: 1,143Administrator ✭✭✭✭✭✭

    Hi there @erpist Thank you for reaching out to us! We can see that this was transferred to our team on Friday to reprocess the payment to your bank account. This should take a few business days, not including the weekend. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

  • rafaqatrafaqat Posts: 4Member
    @morga sir I have the same problem what should I do please respond
  • KazPayoneerKazPayoneer Posts: 1,346Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi, I've responded to you in another thread, but the answer that Morga gave can also be applicable for you. :)

  • DAVID_REFALADO_DAVID_REFALADO_ Posts: 1Member
    how to get money here. but I'm not good at English..
    Please help me..
  • sheryl18sheryl18 Posts: 1Member
    Same problem here too
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 238Confirm Email, Administrator ✭✭✭✭✭✭✭

    Hey @DAVID_REFALADO_ please send us a private message regarding your issue or you can contact our Support Center by clicking this link: https://payoneer.custhelp.com/app/Contact_us Thank you.

  • erpisterpist Posts: 5Member
    Again it happening to me, At 4 sep my client processed a payment (Payment request id 3661711) to my payoneer account,
    it says 1-5 business day to complete , after 6 days gone i opened live chat for a quick response(Chat Reference Number id 190910-013860) , chat people ask for a verification and said that after giving the document then open next chat , i did with my pic and document , then opened new chat(Reference Number: 190910-014795) and refer the previous advise , this reference said they will take 3 hrs, then i bound to open a request , after 2 days got a replay from them to ask same document with zoom picture , i supplied , today 11 days going on but not added to my account , bullshit service , no synchronize service from chat people and response team. Still my condition is pending , no response , disgusting ...
  • erpisterpist Posts: 5Member
    i thought i will bring my new client to payoneer if they serve at least a meaningful delay , but i am confused, should i bring my new client again, because day by day my client increasing ...
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 238Confirm Email, Administrator ✭✭✭✭✭✭✭

    @erpist I do apologize for the lack of communication. Please send us a private message, to help further discuss your case. In doing so, we can see what issue might be..

  • erpisterpist Posts: 5Member
    Read the reference and email replay to my response, nothing left to talk over and over again same topic
  • morgamorga Posts: 1,143Administrator ✭✭✭✭✭✭

    @erpist We replied to you on a separate thread

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