Transaction pending

raditya18raditya18 Member Posts: 6
edited August 2019 in Popular Questions and Tips
Hi I have a transaction deposit on my Payoneer account on August 7. Until now I still not receive my payment. I have pending transaction description status. I have done to send my national ID photo on my identity and explain the discrepancy of ID number. I didn't have a passport and I have an identity on my National ID. Please assist me somebody. My Customer ID: 28407253.

Comments

  • ProsenjitProsenjit Member Posts: 5
    Same to you. I didn't receive my payment yet after submitting my NID with my face.
    Help us, anybody.
  • kapeloskapelos Member Posts: 4
    Same to me guys i have speech 6 times in chat and say the same to waiting for approve id to translate the id and waiting 3 days now waiting and in Paypal is 3 seconds i have finish my payment for this reason many users not use the payoneer
  • kapeloskapelos Member Posts: 4
    IS Not right So it's not only me why to through this now all this process and i loose my time to speech in chat all night how to use this services me again
  • raditya18raditya18 Member Posts: 6
    > @kapelos said:
    > IS Not right So it's not only me why to through this now all this process and i loose my time to speech in chat all night how to use this services me again

    Yeah, I'm too. I had plenty of time to ask some support questions. But I didn't have to get my problem cleared. Patience is the most important thing. But patience is always needed. But patience always has a restriction as well.
  • raditya18raditya18 Member Posts: 6
    edited August 2019
    > @Prosenjit said:
    > Same to you. I didn't receive my payment yet after submitting my NID with my face.
    > Help us, anybody.

    I've already sent some private emails to some payoneer chief helper. Just waited for their answer emails and I'll tell you guys.
  • ProsenjitProsenjit Member Posts: 5
    @raditya18 Thanks.
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @raditya18 We communicated with our support team regarding the information you submitted. Please send our team a non-cropped copy of your ID as the ID you provided was insufficient

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @kapelos We are sorry to hear of your frustration, we do see you chatted with our team and that they advised you that the information you submitted is currently under review. You will be notified right away on the status via email. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @Prosenjit Please send us a private message or contact our support team directly to be further assisted

  • ProsenjitProsenjit Member Posts: 5
    @morga Yes, I have submitted.
  • raditya18raditya18 Member Posts: 6
    edited August 2019
    @Prosenjit @kapelos I've got some other payoneer chief answer message. Hope this message is helpful for you.

    They will need an ID like the one you took before - so something that is not cropped and a photo taken with a camera or a phone. No flash.

    And yes the national ID number is different than the one you listed on your application so we need to know why.

    Take care of those 2 things and we will be good to go.
  • ProsenjitProsenjit Member Posts: 5
    @raditya18 Hello, My national ID number is the same as there I listed.
    I didn't get any e-mail yet.
  • raditya18raditya18 Member Posts: 6
    @Prosenjit I'm too. It's the same as you. I haven't got any emails yet. Maybe we have to wait a while because payoneer chief has checked quality pictures of our National ID.
  • ProsenjitProsenjit Member Posts: 5
    @raditya18 I have gotten the email and Payoneer didn't accept my Photo with NID. They told me to send again clearly documents and today I have sent again.
  • Saimamajeed075Saimamajeed075 Member Posts: 1
    Same here i have still transaction panding since 27 july and not showing on my payoneer account.can you give me the details why its not approved.
  • khurrampakistankhurrampakistan Member Posts: 3
    I send money from fiverr to payoneer 17 August
    And today till My payoneer account show pending
    Please help.me.
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @khurrampakistan We replied to you on a separate post already :)

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @Saimamajeed075 We can see your payment was approved already

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @Prosenjit As advised, kindly send us a private message or contact our team directly for further assistance

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @raditya18 Our team sent you a detailed email on 8/15 advising you what we need to proceed- please resume communication via this email to have this resolved

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