Verify a Payment

RajeevaSundarRajeevaSundar Posts: 7Member
Hello There,

I was asked to answer that why there is name mismatch with my application and ID which I submitted. For the same I have answered twice but still my payment is not approved. With the same information I have requested and received payment 8 times. Why am I getting question now ? . Really I am in need of money now. Kindly look into this and fix the issue soon.

Comments

  • morgamorga Posts: 1,083Administrator ✭✭✭✭✭✭

    Hi there @RajeevaSundar Thank you for reaching out to us. We do see that our team sent you an email yesterday requesting for more information but have yet to receive anything in return. Please make sure to reply to the incident so we can proceed in reviewing your payment

  • RajeevaSundarRajeevaSundar Posts: 7Member
    I have already replied to the same today around 11 - 12pm today and waiting response for the same. If you need I can attach the sent email for your reference.
  • kapeloskapelos Posts: 4Member
    i have the same problem i have send all id identity info 5 times in email in chat and say in 2 hr to payment its complete and nothing yet just nothing. i have and my bank account add in my payonner why need so delay for this ???
  • KazPayoneerKazPayoneer Posts: 1,326Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Please continue to private message me about this issue @kapelos, we are well aware of your problem and are trying to assist.

  • RajeevaSundarRajeevaSundar Posts: 7Member
    Hello There, I have already updated required information in Verification center tab but still didn't get any status. Could you please look into this.
  • RajeevaSundarRajeevaSundar Posts: 7Member
    Hello There, Any update on my payment. Please reply soon.
  • morgamorga Posts: 1,083Administrator ✭✭✭✭✭✭

    Hi there @RajeevaSundar We communicated with our support team and approved your payment :) Have a wonderful day!

  • RajeevaSundarRajeevaSundar Posts: 7Member
    Yes, it is approved. Thank you very much :). You too have a wonderful day.
  • KazPayoneerKazPayoneer Posts: 1,326Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Yay! :)

  • RomannRomann Posts: 1Member
    edited August 20
    Hi, I can't understand does all right with my bank account ? I see that it's on "Pending review" more then a week. And I do answered to the "more information" request. May be I do something wrong ?
  • KazPayoneerKazPayoneer Posts: 1,326Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Glad it's approved

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