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Pending Transaction, Can't Wait Anymore

Hello i'm the owner of the channel Cover Solutions on youtube. i recieve my income via Patron and through Payonner. Never had a problem before this payment. It asked for more info to file in. I did that. I've been waiting for over a 4 fays now since i updated the info. No real feedback or general explanation is coming and i see many other people with similar problems. Please, some action need to be taken care of. I'm now really considering stepping out of this system for next month. I can't affor to lose a month salary. This is serious for most people for sure. Is there some way anyone can communicate properly?