0.00 available on card

ssimovic

I received and activated eur Master card 4 days ago. I have 100 eur balance, but can't use card because balance on card is 0.00. Is there anything I could do to manualy load money from eur balance to the card?

KazPayoneer

Hi there, funds should automatically load from your balance to your card every hour. If they didn't, it likely means that you do not have an approved government ID on file. Please check any requirements you may have. If you need further assistance please send me a private message.

ssimovic

Thanks a lot. I submitted passport scan on 31. July 2019, but I haven't submitted Business profile. I hope that card will start working after I fill in that questionnaire.

KazPayoneer

Hi there, I suggest you take a photo of the passport with a camera or a phone since our team is generally unable to accept scanned passports. You can submit it by clicking here.

gonzaloetche

Hi, I'm having same issue, but I have already submitted the correct documentation, and it's aproved. But card's balance is still 0 USD (and I have more than 0 on account balance).