My account created 4 months ago. I submitted documents 3 months ago. Still waiting activation

My payoneer account created 4 months ago.
Customer ID 31409741

I submitted documents 3 months ago. ( Global payment service questionnaire submitted on May 2nd. But still no response)
There is no pending verification.

I sent many mails. But asking to call support center.

I called support. They said it will will solved in 3 days.
But it is not resolved. Even I didn't get any mail or any update in the account / pending verification requirements. All I got was just a feedback mail for mysupport center call. I left feedback that the issue is not resolved.

Still waiting activation for USD account.


Here is the summary of account
Customer ID 31409741
Your USD Balance is currently being reviewed. You will receive an update within the next several business days.

Global payment service questionnaire
May 2, 2019
May 2, 2019
Submitted

Marriage certificate
Apr 10, 2019
May 2, 2019
Approved

Executor beneficiary ID
Apr 10, 2019
Apr 25, 2019
Not Accepted

Proof of name change
Apr 10, 2019
Apr 11, 2019
Not Accepted

Name mismatch explanation
Apr 10, 2019
Apr 11, 2019
Approved

Bank account name verification
Apr 10, 2019
Apr 11, 2019
Approved

Comments

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    Hi there

    Thank you for reaching out to us! We are sorry for your frustration, our intention is definitely not to make you wait to too long. We do see there is some sort of technical issue in terms of approving your USD balance and that this matter has been escalated to the highest priority in order to resolve as soon as possible. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

Sign In or Register to comment.