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Requested payment

WhipTrip
WhipTrip Member Posts: 1 ✭
in Ask The Community
I've had two 500$ payments pending by payoneer and after 5 business days i contacted them through live custommer support because i haven't recieved the money yet( first time i got it with no problem) they asked me for some addictional required information that i gave them, and they said i have to wait again 1 to 5 business days, and it will be accepted, after 3 days on sunday i get a notification that it has been declined because of "required additional information that was not provided in time." even after i provided them in time said by custommer support. This is highly unprofessional because i had waited 2 weeks from the time payment request has been payed by the client and im traveling soon ...

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @WhipTrip
    Kindly send us a private message with your customer ID or contact our support team so we can take a closer look and further assist you

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