Delay in approval account... plz Help

Hello, I have applied for payoneer more than 19 days ago and my account still has not been approved. I submitted my national ID as required and verified my email account. Could you please approve my account 🙏🏻.

my customer ID is 32996231

And i already sent the documents holding the ID, in the other hand a paper with the date handwritten.
The number of this inquirity is #190814-014539.
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