Account verification problem

kanamonkanamon Member Posts: 1
I've an account that was working fine for months.
Now I received a payment of $500 and Payonner asked me for verification.
I sent the required documents and the status is “submitted”.
It has been 2 days now without any response.
After 2 days Payonner declined my payment and didn’t want or care to verify my account so I can receive my money.

Comments

  • AcerAcer Member Posts: 3
    لماذا لم يتم تفعيل حسابي حتى الان
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi there,

    I do apologize. It is important however to get the account verified so that there will be no payment issues. Were you able to upload all the documents?

  • RafatulRafatul Member Posts: 2
    I have submitted my payoneer card for approval in 7 june, 2020 but it is not approved yet. One week passed but still it's in pending approval process.

    May i know why it's being delayed for approving my payoneer card to ship my address??
  • ZaKoHZaKoH Member Posts: 3
    I've also same problem .
  • casperbill23casperbill23 Member Posts: 0
    Good day,

    I received a notification stating that my USD balance was blocked for security reasons due to inactivity.
    I am a freelancer and I have funding source linked to my account & will start receive payments from July 2020
    1- How can I Unblock it?
    2- Can I receive payments with this balance status?

    Thank you
  • RafatulRafatul Member Posts: 2
    edited June 23
    They removed 'Live Support' , so i am unable to communicate directly. Still my card is pending!!!!
  • saroya_saroya_ Member Posts: 1
    I have been having a similar issue. I have been trying to verify my account for over a month and every time the submitted documents have been rejected. The most recent of which said that my government issued ID had expired. I did not submit my passport so this is absolutely impossible and I am becoming very frustrated because it seems like no care is being taken to clear my account so that I can access my funds and I have tried to get in touch with various support and have been ignored.
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 689 ✭✭✭✭✭✭✭

    Hi there. Your USD card is expired since 2016. If you are going to receive payments, you can just order a new card. The payment will be pending until you activate the new card.

    You can also request to have a USD Balance instead of the card. You can receive payments on the balance, and the card will remain blocked. You can order a new card once you reach the minimum amount of valid payments.

    We recommend you to reach our Support Center for further assistance with that.

  • CIACIA Member Posts: 6
    I have also had the same problem too but my money is still under review and it’s up to 2 days now. Please can get positive feedback
  • MuhammadAamirAnwarMuhammadAamirAnwar Member Posts: 6
    Very bad service, I register account on 12 June 2020, and verify identity. There is no approval of account and Payoneer card approval. Awful service I never see.

    Customer ID 38374445
  • MuhammadAamirAnwarMuhammadAamirAnwar Member Posts: 6
    Very bad service, I register account on 12 June 2020, and verify identity. There is no approval of account and Payoneer card approval. Awful service I never see.

    Customer ID 38374445
  • MuhammadAamirAnwarMuhammadAamirAnwar Member Posts: 6
    Very bad service, I register account on 12 June 2020, and verify identity. There is no approval of account and Payoneer card approval. Awful service I never see.

    Customer ID 38374445
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @MuhammadAamirAnwar Hello,

    Your account was already approved.

    Thank you.

This discussion has been closed.