Thank you @Moseti We communicated again with our team but unfortunately the ID copy is still blurry and cannot be approved. If you can please resubmit a clear copy ensuring all details are readable. Furthermore, we still need a complete residential address from you
@Moseti We just reopened the requirements both for the address (we need a complete private address) and the ID (we need a better quality)
This has nothing to do with the card- for verification purposes, we need a complete residential address- not a PO Box address
@Moseti Unfortunately we still could not approve the address you submitted.
We need your personal residential address (must be a residential and not a business/university or school/hospital/"care of" address) in the following format, including all numbers:
• Address line 1 (limited to 30 characters):
• Address line 2 (limited to 30 characters):
• Zip/Postal Code:
Please use landmarks, general locations or any other descriptive information in order to best describe your home address including street/house/apt numbers.
@Moseti We communicated with our support team and approved the information you submitted as well as the payment. Have a wonderful day!
Hi there @Moseti We communicated with our support team regarding the status of your payment. Please note that the ID copy you submitted is insufficient and so we need a better quality copy of your ID. Furthermore we need a complete residential address to proceed.
Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
@Moseti We can see you are providing us with the same copy of the ID that was not approved because it is unclear or too zoomed out
Please take a clear picture of it with your phone and send our team a clear copy of your ID
@Moseti We communicated with our team to review the information you submitted. The ID was approved. However the address is still insufficient because you are providing us with a PO Box address which is not a home address.
However, in order to continue processing your application, we will need you to provide your home location. You can use any defining landmarks, nearby locations or any other descriptive information as to where you live.
no problem ! Have a good one!
@Igor87 Thank you for raising this with us. We expedited this with our team so it will be treated with the highest priority. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!
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