My payment has been held since 17 Aug 2019

ali552001

Hi Team,

I need urgent help as my payment has been held since 17 Aug 2019, i have already submitted the required documents but no reply/update from Payoneer.
Thank you in advance.

morga

Hi there @ali552001 We can see that your payment was already approved and loaded
Have a wonderful day!

morga

@ali552001 Hi there- we apologize for the late response! We do see that your payment was approved and loaded on 9/03. Have a wonderful day!

ali552001

Anyone there to help?

meflirty

me too, please help

shalimar

I trust my email will find you in good health and spirit!
Being a loyal (happy) customer for the past 4 years with Payoneer, I have never experienced this type of situation : I have received a payment via New York from the company Pipedrive, which I consult for. And till then I have not received any update nor my payment has been released . It is still pending . Would you please be able to ask your team to speed up the review and release this payment today ? This situation is seriously affecting my family !

Kindest Regards
CID : 12401794

Mian_malang

I have same issue, I have provided my full detailed documents to payoneer, since 24 days and no answer/reply from them.
My issue that I didnt see any payment in my master card but there payment showing in my account.

EdwinPayoneer

Hi @Mian_malang . I see that your account with us is approved and active. I am not sure what it is that you are waiting for exactly, but if you have an open case please send me a private message featuring your reference number and I can check this for you.

EdwinPayoneer

Hi @shalimar. There do not appear to be any pending incoming payments on your account. If you believe this is incorrect, please send me a private message with your payment i.d. and I will gladly take a look at it.

ali552001

Hi EdwinPayoneer please help me as well. My payment is stuck since 17aug2019.

ali552001

Hi Edwin, please check my account and will appreciate your urgent help. Customer ID32462461

morga

@ali552001 We can see our team sent you an email on 8/30 advising you that we transferred this to our approval team to review- you should be updated in the next 1-3 business days

morga

@meflirty We can see that more information was requested yesterday and that you submitted it. Please note it was a Sunday which is not a business day. Our team will review the information you submitted and update you in the next 1-2 business days

ali552001

Hi, its been 3rd week now and still no payment, i fail to understand that how come the first payment was processed on the same day and this payment has been held since three weeks. If i have to wait for this long to get the payment then please close my account, thank you.

Muhammad_khizar

Same here my payment is held since 26 august. it's been 22 days.
CID:30271290

morga

@Muhammad_khizar We already replied to you on a separate thread