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What causes this? "10413: Service not enabled for payee"

Nusa
Nusa Member Posts: 5 ✭
in Ask The Community
Hi,

This is a general question which would benefit a lot of payoneer users here. What generally triggers this error message?

Thank you,

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @Nusa . Can you tell us which service you are trying to use when you get this message?

  • Nusa
    Nusa Member Posts: 5 ✭
    Thanks for the response Edwin. This message is received when trying to pay an Avaza invoice with Payoneer enabled as a payment provider.
  • jesusolivares
    jesusolivares Member Posts: 3 ✭
    Cómo hago para estar habilitado para realizar un pago urgente. Me envía a otra cuenta sin yo tener quién me realice otro pago. Ya no trabajo con la agencia que me pagaba.
  • Nusa
    Nusa Member Posts: 5 ✭
    @EdwinPayoneer Please do respond as soon as you can. Thank you.
  • Nusa
    Nusa Member Posts: 5 ✭
    @EdwinPayoneer Could you please post a public response here to other potential users could benefit.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    If you are seeing this error message, it means that the Payoneer account that is associated with the invoice (the person who is being paid) is not enabled for the feature to send payment requests.

    The feature to send payment requests (request a payment), is generally an unlockable feature on a Payoneer account. One would need to receive 5000 in total payments to unlock it. Once the feature is unlocked, you would be able to send payment requests out of the account.

    Invoicing software (like Avaza) that can be integrated with Payoneer is not a way to bypass this requirement, so if you are the one who is trying to pay, the person has to have unlocked the payment request feature in order for it to be successful.

    I will keep the thread open in case anyone has questions, as I know this can be a confusing concept to grasp.

    Thank you!

  • Nusa
    Nusa Member Posts: 5 ✭
    Hi,

    This is a new rule that was recently implemented?

    Because this seems to be happening for users who could previously use Payoneer to receive payments.

    Thanks,
    Nusa.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    This has been in practice since at least 2018 when the new revision on our payment request system was established. Once you are eligible for that feature, though, you can add and use invoicing software in conjunction with your Payoneer account.

    Sorry for the surprise. Let us know if you have any other questions.

This discussion has been closed.

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