Payements non crédités depuis une semaine.

akangoakango Posts: 16Member ✭✭
Mauvaise expérience avec Payoneer!!!😢😢😢 Depuis une semaine deux transactions de 500€ et de 100€ mais toujours en attente depuis. Désolé, j'allais utilisé un autre moyen de payements pour recevoir de payements provenant de mes clients et amis. Je regrette amèrement d'avoir essayer Payoneer. S'ils sont incapable de créditer ces petites sommes alors les grosses sommes seront en difficultés et ça sera plus pire. Je regrette et je vais déconseiller votre service a mes amis et sur les réseaux sociaux si je reçois pas mes payements.

Comments

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    Hi there @akango
    We do not offer French support here- please either feel free to write us back in English or otherwise send our team an email so that you can be assisted in your native language:

  • akangoakango Posts: 16Member ✭✭
    Hello, really since August 23, my payment is not on my account although I already respect all the procedures of verification of operations, I have already answered more than 5 times the verification questionnaires at the level of the verification center from my account and so far no follow-up for the receipt of my funds. really Payoneer has become something else. poor transfer service, I am bitterly sorry. I need the money currently right now. make sure the problem is fixed now I'm outdated
  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    Hi there @akango We can see that more information was requested from you to review this payment. We are sorry to hear of your frustration with our services as well as the payment approval time. Here at Payoneer, our team is regularly reviewing accounts so that we can assure that we as a company are in compliance to the different regulations and laws that we're required to follow. This is the general reason for all accounts when they go into review. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

  • akangoakango Posts: 16Member ✭✭

    Mr. Morga, I need the money now be sure to solve the problem now. it has lasted too long. thank you. I need money

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    @akango Please note that we are still waiting for the requested information - our team sent you a detailed email on 9/05 explaining exactly what we need. If you need any further clarifications, please feel free to reach out to our support team directly

  • akangoakango Posts: 16Member ✭✭

    Mr Morga! I answered the questions asked on 09/05 and so far nothing. I use other payment owners and I receive my money within 24 hours or at most 72 hours. But at Payoneer it's other things since 23/08 and it says verification and you only made things complicated. Return the money to customers now. thank you

  • akangoakango Posts: 16Member ✭✭

    It was a big regret for me to use Payoneer. Return the money to the customer's IBAN address.

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    @akango We are sorry to hear of your frustration. We see that our team received your email on 9/05 in the ticket number 190828-015081. Please note that this is currently still being reviewed by our approval team. Since there are many factors that go into a review, we don't provide time frames as it can involve several different departments. That being said, if you still wish to cancel the payment, please inform our support team directly so they can proceed with your request. We sincerely apologize for any inconvenience caused

  • akangoakango Posts: 16Member ✭✭

    Hello. I have already contacted the support team several times without answer really it's sorry.Now return money to the sender if you do not want to pay me

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    @akango It is not a matter of not wanting to pay you- As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.
    Regardless, if you already requested to cancel the payment, please allow our team to proceed with your request via email

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