How to add balance to card ?

JeilsonJeilson Posts: 1Member
Hello friends, These days I received some dollar payments in my payoneer account, but it is showing '0.00 $' on the card, before the money was already automatic on the card, now I can no longer and the card is active and normal, what should I do to add money from payoneer account to card? thank you all

Comments

  • KazPayoneerKazPayoneer Posts: 1,454Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there, any payments that you receive to your account will be on your card, so there is no way to manually add funds to it. Once you receive a payment it should be loaded to the card within an hour. Has this not been the case? Let me know.

  • nadiacanninadiacanni Posts: 4Member
    Hi Kaz, I've been having the same issue. I have a certain amount in my EUR account prior ordering my card (btw, what can I do with it if I can't manually load it to my card?) And also I've been receiving more payments and my card balance it's still zero.
    What can I do? I need to purchase something next month with the money in my EUR balance, how can I transfer it to my card? Thank you!
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 305Confirm Email, Administrator ✭✭✭✭✭✭✭

    @nadiacanni Thank you for bringing this to our attention. So it appears our department is requesting you to provide some documents for verification of the card. Please go log into your Payoneer account ----> settings ---> verification center ----> and submit any requested information. Once you do please contact our support center, so the funds can drift from the balance to the card.

    https://payoneer-es.custhelp.com/app/Contact_us/l_id/2

  • nadiacanninadiacanni Posts: 4Member
    GianmarcoPayoneer thank you so much, Gianmarco! I'll provide all the requested documents and contact support center right away. Thank you again!
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 305Confirm Email, Administrator ✭✭✭✭✭✭✭

    @nadiacanni Anytime!

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